Terms of Service

Learn more about our legal agreements and contractual terms

Important Legal Agreements

HOSTNOS provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of HOSTNOS are subject to the following terms of service:

Account activation

We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor. Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

Payments

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. HOST NOS provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period HOST NOS will temporary suspend services until the invoice is paid in full. HOST NOS will terminate Services not paid in full 15 days after the Services have been suspended.

If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time $30 reactivation fee. We will restore your data from backups but you will need to re-create manually any mysql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers. Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices. If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.

HOSTNOSaccepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.

Contact information

Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. HOSTNOSrecommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

Cancellation/h4>

Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

Domain names enter redemption period 30 days after the expiration date. The cost to recover and renew a domain name which is in redemption is $90.

Responsibility

Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case HOST NOS’s terms of service are violated, HOST NOS will suspend the account violating the terms and will notify the Customer via the e-mail on file.

HOST NOS’s terms of service are violated, HOST NOS will suspend the account violating the terms and will notify the Customer via the e-mail on file.

HOST NOS will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

Free domain name

We provide a free domain name with the web hosting plans Advanced and Ecommerce. The domain name extensions that are eligible to be used are com/net/org/info/biz/eu/us. The domain name will be provided for free for as long as the web hosting service is kept active with us. You need to pay for minimum 3 months to get the free domain. If you use the 30 day money back guarantee you will have to pay for the domain name at its normal price which you can see at www.hostnos.com/domain-names.html

Specials

The 75% discount special is valid for orders for 6 months placed by new customers only. We do not allow web sites already hosted on our servers to be moved to plans ordered with this special.

Content and prohibited actions

Customer agrees to use the Services for lawful purposes only. HOST NOS prohibits the following content on our servers and network.

Anything related to IRC

Proxy Scripts

Running chat services or chat related web sites on the shared hosting plans

Anything related to torrents

Starting background processes on shared servers

Warez, hacking tools, exploits

Porn web sites

Download oriented web sites

Sites promoting illegal activities

IP Scanners

Hacker focused sites

Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Customer agrees not to use our shared, reseller, VPS or dedicated servers hosting space as a storage for backups. If we find backups stored in your account they will be removed automatically.

Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

Communication with us

HOSTNOS communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly. If he does it again after he has been warned, a fee of $100 will be generated and all his services disabled until the fee is paid in full.

HOSTNOS will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.

Backups

HOSTNOS keeps backup of all files and databases. HOSTNOS keeps daily and weekly backups for budget reseller plans and VPS servers. HOSTNOS keeps daily and weekly backups for the web hosting and reseller plans.

Customer agrees to use HOSTNOS backups on his own risk. HOSTNOS doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times

Priority support

The feature priority support is available for selected services. It makes all support requests sent to us to be looked into with priority. By default tickets are handled in the order they come (oldest tickets are looked into first). All tickets eligible for priority support are handled before any other tickets that are open.

Account migrations

HOSTNOS do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.

IP address allocation

HOSTNOS requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.

Zero tolerance SPAM policy

We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. HOSTNOS offers a separate service if you need to send thousands of e-mails.

Purchased mail lists, opt-in lists will be considered SPAM.

HOSTNOS reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

Resource usage

Any account on the server cannot use more than the following CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn't affect the other clients on the server.

Customer agrees not to use the shared hosting service to send bulk e-mail. Mailing lists are allowed and the customer can send e-mail messages as per our hourly mail limits however those messages cannot be sent 24/7. If you need to send more than 5000 mails per month the shared hosting service will not be sufficient. A VPS or dedicated server will be required for that.

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